111gam Privacy Policy

This Privacy Policy applies to 111gam, an online casino and sports betting platform accessible at https://111gam.net. When this document refers to "111gam", "we", "us", or "our", it means the operator of the 111gam platform and all services available through it, including cricket betting, PSL wagering, slot games, live dealer tables (MT Live), and account management functions.

111gam operates under an international gaming licence and is committed to maintaining the privacy and security of personal data belonging to all users, with particular attention to the needs and expectations of Pakistani players. Our platform is designed and maintained for users in Pakistan, and this policy reflects the data practices applicable to that user base.

For all privacy-related enquiries, the data controller can be contacted via the contact information provided in Section 13 of this document.

111gam collects personal data in two broad categories: information you provide directly during registration and account use, and information generated automatically as you interact with our platform. The following table summarises the types of data collected.

111gam does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is necessary for identity verification purposes under applicable KYC obligations.

111gam collects personal data through the following means:

• Direct submission: When you register an account on 111gam, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or fill in any form on our platform, you are providing data directly to us.
• Automated collection: When you visit 111gam's website or use our mobile interface, our servers automatically log technical data including your IP address, device information, and browsing behaviour within the platform. This is standard practice for all online services.
• Third-party payment processors: When you transact via JazzCash, EasyPaisa, HBL, or other supported payment channels, the relevant payment provider may share transaction confirmation data with 111gam to verify your deposit or withdrawal.
• Cookies and tracking technologies: 111gam uses cookies and similar technologies to maintain your session, remember your preferences, and analyse platform usage. Full details are provided in Section 7 of this policy.
• Identity verification partners: 111gam may use third-party identity verification services to assist with CNIC validation and age verification as part of the KYC process required for responsible gaming compliance.

111gam processes personal data only for specific, legitimate purposes. The primary purposes for which we use your data are as follows:

• Account creation and management: To register your account, verify your identity, and manage your ongoing relationship with 111gam, including bet history, balance management, and bonus eligibility.
• Payment processing: To process deposits and withdrawals in PKR via JazzCash, EasyPaisa, and other supported channels, and to maintain accurate financial records for your account.
• Legal and regulatory compliance: To fulfil Know Your Customer (KYC) obligations, anti-money laundering (AML) requirements, age verification (21+ minimum), and any applicable reporting obligations under 111gam's operating licence.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other security threats to you and to 111gam's platform.
• Responsible gaming: To monitor betting patterns and identify signs of problem gambling behaviour, enabling 111gam to apply responsible gaming interventions such as deposit limits and self-exclusion where appropriate.
• Customer support: To respond to your queries, resolve disputes, and assist you with account issues via our 24/7 support team operating in Pakistan Standard Time.
• Platform improvement: To analyse usage data and improve the functionality, performance, and content of 111gam's cricket betting, slot, and live dealer sections.
• Marketing communications: To send you promotional offers, bonus alerts, and PSL betting notifications — only where you have opted in to such communications and have not subsequently opted out.

111gam processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our contract with you — i.e., to operate your 111gam account, process bets, and handle your deposits and withdrawals.
• Legal obligation: Processing required by applicable law, including KYC/AML obligations under 111gam's gaming licence and any applicable financial regulations.
• Legitimate interests: Processing necessary for 111gam's legitimate business interests, including fraud prevention, platform security, and improving our services — where these interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, particularly for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

111gam does not sell or rent your personal data to third parties. We may share your information with the following categories of recipient, strictly for the purposes described in this policy:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment processors, solely to facilitate your deposits and withdrawals in PKR.
• Identity verification providers: Third-party KYC and age verification services used to validate your CNIC and confirm that you meet the 21+ age requirement.
• Game software providers: 111gam's slot and live dealer game providers may receive anonymised session data necessary to deliver their gaming software correctly. They do not receive personally identifiable information beyond what is technically required.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or our operating licence conditions, 111gam may disclose personal data to relevant regulatory bodies or law enforcement agencies.
• Fraud prevention services: Third-party fraud detection and AML screening services that help 111gam protect its platform and users from financial crime and account abuse.
• Professional advisers: Lawyers, auditors, and other professional advisers where necessary for legal, compliance, or financial management purposes, all of whom are bound by confidentiality obligations.

All third parties with whom 111gam shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they are providing to 111gam.

111gam uses cookies — small text files stored on your device — and similar tracking technologies to operate and improve our platform. The following types of cookies are used:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your 111gam account and security tokens that protect against cross-site request forgery. You cannot opt out of these without losing access to the platform.
• Functional cookies: Remember your preferences such as language settings, preferred payment method (e.g. JazzCash vs EasyPaisa), and display options so you do not have to reset them every visit.
• Analytics cookies: Help 111gam understand how users interact with the platform — which cricket markets are most visited, where users drop off during registration, and which device types are most common among Pakistani players. This data is aggregated and anonymised.
• Marketing cookies: Used to deliver relevant promotional messages about cricket betting offers, PSL specials, and casino bonuses. Only active where you have consented to marketing communications.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of your 111gam account. Your consent to non-essential cookies is requested when you first visit the platform and can be updated at any time from the cookie preferences panel.

111gam retains personal data only for as long as is necessary to fulfil the purposes set out in this policy or to comply with applicable legal and regulatory retention obligations. The general retention periods applied are as follows:

• Active account data: Retained for the duration of your account's existence on 111gam, plus a minimum post-closure period required under applicable gaming licence conditions (typically five to seven years).
• KYC and identity documents: Retained for the period required by our licensing authority's AML and KYC record-keeping obligations, which generally extends to five years from the date of account closure or the last transaction.
• Financial transaction records: Retained for the regulatory minimum applicable to financial records, generally five years from the date of the transaction.
• Support communications: Retained for up to two years from the date of the last communication, unless the matter involves an unresolved dispute in which case records are kept until the dispute is fully resolved.
• Marketing data: Retained until you opt out of marketing communications, after which your contact details are removed from active marketing lists within a reasonable timeframe.

When personal data is no longer required, 111gam will delete or anonymise it securely. You may request early deletion of your data as described in Section 10, subject to any mandatory retention requirements.

111gam implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and 111gam's servers.
• Encrypted storage of sensitive data including CNIC information and financial account details.
• Password hashing using industry-standard cryptographic algorithms — 111gam staff cannot see your actual password.
• Two-factor authentication options available to all registered users to secure account access.
• Role-based access controls limiting which 111gam staff can access which categories of user data.
• Regular security audits and vulnerability assessments of our platform infrastructure.
• Incident response procedures for detecting, reporting, and managing any personal data breach.

While 111gam takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for maintaining the confidentiality of your account password and for using strong, unique credentials. Do not share your 111gam login details with anyone. If you suspect unauthorised access to your account, contact 111gam support immediately via the contact details in Section 13.

As a user of 111gam, you have the following rights in relation to your personal data. To exercise any of these rights, contact us using the details in Section 13. We will respond within a reasonable timeframe and at no charge unless a request is manifestly unfounded or excessive.

• Right of access: You have the right to request a copy of the personal data 111gam holds about you. We will provide this in a readable format within a reasonable period of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most account details directly through your 111gam account settings.
• Right to erasure: Subject to legal retention obligations, you may request deletion of your personal data. This right applies most clearly where data is no longer necessary for the original purpose, or where you withdraw consent and there is no other legal basis for processing.
• Right to restrict processing: In certain circumstances, you may request that we limit how we process your data — for example, while you contest its accuracy or object to our use of it.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes. You may also withdraw consent for marketing communications at any time.
• Rights related to automated decision-making: 111gam may use automated processes for fraud detection and responsible gaming monitoring. You have the right to request human review of any automated decision that significantly affects you.

111gam's services are strictly intended for adults aged 21 years and above. 111gam does not knowingly collect personal data from individuals under 21. The KYC process, which requires submission of a valid Pakistani CNIC, is the primary mechanism through which 111gam verifies that users meet the minimum age requirement before accessing any real-money features including cricket betting, PSL wagering, slots, and live dealer games.

If 111gam becomes aware that it has inadvertently collected personal data from a user who is under 21, the account will be immediately suspended and all personal data associated with that account will be deleted in accordance with our data retention procedures, except where mandatory retention for regulatory purposes applies.

If you believe a minor has created an account on 111gam, please contact our support team immediately using the details in Section 13 so we can take appropriate action without delay.

111gam reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify registered users via email or via a prominent notice on the 111gam platform prior to the changes taking effect. The "Last updated" date at the top of this document will always reflect the most recent revision.

Your continued use of 111gam's services after a Privacy Policy update constitutes your acknowledgement of the revised policy. If you do not agree with any changes, you should stop using 111gam's services and may request account closure and data deletion as described in Section 10. We recommend reviewing this policy periodically to stay informed of how 111gam protects your information.

If you have any questions, concerns, or requests related to this Privacy Policy or to how 111gam handles your personal data, please contact our team. We operate 24/7 support in Pakistan Standard Time.

Please include your registered email address and account username (if applicable) in any privacy-related correspondence so we can locate your data promptly and respond accurately.